Rates & services of the Hôtel d'Alsace in Illkirch
Private and secure parking lot
9.00 € per day
Secure car park under video surveillance.
Over 40 spaces available outside or underground.
Electric vehicles can be charged inside the car park.
Universal and Tesla-compatible charging points.
Please note that our underground car park can only accommodate
vehicles less than 2 metres high.
Car park price : €9.00 per night per vehicle.
Over 40 spaces available outside or underground.
Electric vehicles can be charged inside the car park.
Universal and Tesla-compatible charging points.
Please note that our underground car park can only accommodate
vehicles less than 2 metres high.
Car park price : €9.00 per night per vehicle.
Bike room
If you are travelling by bicycle
we'll be happy to look after your bicycles free of charge.
We have a secure room under video surveillance
in our underground garage.
we'll be happy to look after your bicycles free of charge.
We have a secure room under video surveillance
in our underground garage.
Our services
At the Hôtel d'Alsace, we are committed to offering you a unique and memorable experience.
We know that every detail counts in making your stay as pleasant as possible.
Our services have been designed to meet your needs
and exceed your expectations to make you feel at home.
We firmly believe that quality services are essential
to turn a simple overnight stay into an unforgettable experience.
We are pleased to offer you:
Stopover evening offer (Monday to Thursday)
Free Wi-Fi access throughout the hotel
Wellness area with free access
Meeting and seminar areas
Relaxation bar
Wake-up service
Concierge service
Luggage storage (free service)
Taxi reservation
24-hour reception
Laundry service (extra charge)
Secure hotel car park (extra charge)
We know that every detail counts in making your stay as pleasant as possible.
Our services have been designed to meet your needs
and exceed your expectations to make you feel at home.
We firmly believe that quality services are essential
to turn a simple overnight stay into an unforgettable experience.
We are pleased to offer you:
Stopover evening offer (Monday to Thursday)
Free Wi-Fi access throughout the hotel
Wellness area with free access
Meeting and seminar areas
Relaxation bar
Wake-up service
Concierge service
Luggage storage (free service)
Taxi reservation
24-hour reception
Laundry service (extra charge)
Secure hotel car park (extra charge)
Our attentions for families
We recommend our family rooms or our Duplex apartments.
Baby cot available free of charge (subject to availability).
Children’s breakfast is free for those under 12.
In our restaurant, we offer a children's menu (for children under 12).
Booster seat available in the restaurant.
The lift is particularly spacious and convenient for loading your luggage.
Baby cot available free of charge (subject to availability).
Children’s breakfast is free for those under 12.
In our restaurant, we offer a children's menu (for children under 12).
Booster seat available in the restaurant.
The lift is particularly spacious and convenient for loading your luggage.
Accessibility for persons with reduced mobility
All our facilities are accessible to people with reduced mobility:
Reception
Restaurant
Bar
Meeting rooms
Adapted restrooms
Fitness and wellness area
Elevators providing access to all floors
Reception
Restaurant
Bar
Meeting rooms
Adapted restrooms
Fitness and wellness area
Elevators providing access to all floors
Wifi access and ethernet
Free and secure WIFI in the whole building ( hotel, restaurant, seminar room ).
Connection thanks to the fiber-optic.
Ethernet connection available in tre premium, privilege, executive and duplex rooms.
Connection thanks to the fiber-optic.
Ethernet connection available in tre premium, privilege, executive and duplex rooms.
Pets
We are pleased to welcome your pets at no additional charge. However, they are not permitted to remain alone in the room.
Laundry service
Sales conditions
Cancellation free of charge is possible until 9:00 a.m. on the day of arrival. After this time, the first night of the stay will be charged. In the event of a no-show without prior cancellation, the entire stay will be charged.
Tourist tax: €1.87 per adult (subject to change).
After contacting the Customer Service or Claims Department and in the absence of a satisfactory response, or any response, within 60 days, the guest may refer the matter to the Tourism and Travel Ombudsman, whose contact details are as follows:
Submission by post: MTV – MEDIATION TOURISM TRAVEL, Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 08
Submission online: https://www.mtv.travel/demande-saisine/
The establishment “L’Hôtel d’Alsace – Les Terrasses d’Illkirch” is a member of the Tourism and Travel Mediation service through its affiliation with the professional union “UMIH”, duly listed on the website www.mtv.travel under the “Members” section.
In the case of advance payment by credit card, and if the reservation is refundable, the refund will be processed 6 months after the payment has been collected.
Tourist tax: €1.87 per adult (subject to change).
After contacting the Customer Service or Claims Department and in the absence of a satisfactory response, or any response, within 60 days, the guest may refer the matter to the Tourism and Travel Ombudsman, whose contact details are as follows:
Submission by post: MTV – MEDIATION TOURISM TRAVEL, Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 08
Submission online: https://www.mtv.travel/demande-saisine/
The establishment “L’Hôtel d’Alsace – Les Terrasses d’Illkirch” is a member of the Tourism and Travel Mediation service through its affiliation with the professional union “UMIH”, duly listed on the website www.mtv.travel under the “Members” section.
In the case of advance payment by credit card, and if the reservation is refundable, the refund will be processed 6 months after the payment has been collected.
