General information:
When you visit our website, various types of information are collected, including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains, and the time of the request.
This information does not allow us to identify the user's identity, and that is not our objective. We use the collected information solely for statistical purposes, which primarily allow us to improve the content and presentation of our website.
Please note that we may collect additional data, such as names, postal and email addresses, and telephone numbers, that you provide voluntarily while browsing our site. You can also pay for and use our services using a pseudonym or anonymized data, without providing us with the aforementioned personal data.
The user has the right to query, access, rectify, oppose, and delete personal data concerning them for legitimate reasons.
To exercise this right, the signatory must contact the data controller or the personal data protection officer, if one has been appointed, at the following address: contact@hotelalsace.com. The user also has the right to lodge a complaint with a supervisory authority (CNIL).
We retain your personal data for 3 years to achieve the objectives described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Note that we may need to retain certain information for archiving purposes and/or to complete transactions (for example, when you make a purchase or a booking), and you will not be able to modify or delete personal data you provided after such a purchase or booking.
Cookies:
This website uses cookies to collect data for statistical purposes.
Cookies are small files stored on your computer's hard drive; when you browse our site, they monitor your activity and provide us with key data that allows us to facilitate navigation. If cookies are stored on your computer, you will not need to enter all the data required to access this site every time you visit. This data allows us to personalize our website to match your tastes and needs; this is part of our ongoing effort to provide you with seamless access to our pages and services. If you do not want cookies to be saved on your computer, you can use your browser settings to block cookies from our site. To learn how to configure your browser for cookie management, please visit your browser's help center. You can delete cookies already saved on your computer whenever you wish. Please note that blocking cookies may limit access to certain features of our site and result in a less streamlined experience.
Data sharing with third parties:
Unless otherwise stated in this declaration, all data you share with us, or that we collect from you when you browse our site, will be kept confidential and will not be disclosed to third parties, unless required by law or if the data must be transmitted to fulfill the contractual relationship you have entered into. Third-party companies and partners, including online payment companies, will only have access to this data when necessary to process your order. In such cases, we ensure that the scope of data transmission is kept to the essential minimum agreed upon. We also enforce a strict data protection policy regarding the personal data you provide or that we obtain. By following this policy, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We only take measures to ensure that any data concerning you provided by other service providers is handled in full compliance with the requirements of data protection and privacy laws, as mentioned in our privacy policy.
Google Analytics:
This website uses Google Analytics, an analysis service operated by Google that helps sites understand how to customize their pages to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are unable to identify who visits our site. To learn more about Google Analytics, visit the official page.
Google Ads:
We use Google Ads for online advertising purposes. The Google Ads program allows relevant advertisements to be displayed based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT GRANT ACCESS TO YOUR COMPUTER. Thanks to Google Ads, we are able to personalize our marketing efforts to meet your needs and display only the advertisements that are likely to interest you.
Facebook: Custom Audience pixel (custom audience from your website):
A Facebook Custom Audience pixel is a piece of code installed on every page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behavior on our site. The information collected by the pixel includes the user's browsing session, which is sent to Facebook along with a hashed ID and the URL visited by the user. Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us monitor visitors as they access our site from different types of devices. We use this data for commercial purposes, specifically to target advertisements via the Facebook advertising platform.
Newsletter:
You will only receive promotional information via our newsletter if you authorize us to use your email address for this purpose. Our site and its subsidiaries will never send you newsletters or promotional emails if you have not subscribed to them. By subscribing to our newsletter, you can select your areas of interest to receive related emails. We use this information, along with your personal data, to send you content that is relevant to you. If you prefer to unsubscribe from our newsletter or promotional emails, you can click the unsubscribe link located at the bottom of our emails.
