Owner: SAS LES TERRASSES D’ILLKIRCH
Company name: SAS LES TERRASSES D’ILLKIRCH
Registered office: 187 ROUTE DE LYON 67400 ILLKIRCH GRAFFENSTADEN
Phone: 0390403500
Email address: contact@hotelalsace.com
Share capital: 910,975.04 euros
RCS: Strasbourg TI B 41893114300014
SIRET: 41893114300014
VAT: FR40418931143
Publication Manager: MS. GERBER
Legal Representative: MS. GERBER
Webmaster: Influence Society
Creator:
Company: Influence Society
Phone: +33 01 84 60 04 60
SIRET: 824 023 063 00020
VAT Identification Number: FR48824023063
Legal Form: Simplified Joint-Stock Company (SAS)
APE Code: 7311Z
Share Capital: €5,000
Hosting Provider:
Company: Webflow
Data Protection Act
This site has been registered with the CNIL (French Data Protection Authority). You have the right to access, modify, rectify, and delete your personal information (Article 34 of the Data Protection Act). To exercise this right, please contact: contact@hotelalsace.com
Telephone Solicitation Opt-Out
In accordance with Article L. 223-3 of the Consumer Code, consumers have the right to register on the telephone solicitation opt-out list. The relevant provision is Article L.223-3 of the Consumer Code, which states:
When a professional collects telephone data from a consumer, they must inform the consumer of their right to register on the telephone solicitation opt-out list. When this information is collected during the conclusion of a contract, the contract must state, in a clear and
understandable, the existence of this right for the consumer.”
Register for free on this list at https://www.bloctel.gouv.fr/
Ombudsman - Dispute Resolution
A consumer having a dispute with a professional may contact the Online Dispute Resolution (ODR) platform:
https://consumer-redress.ec.europa.eu/index_en
The site and the information it contains are protected by French intellectual property law and international conventions. With the exception of use by immediate family members or for private use, the site and any element of its content may not be reproduced, republished, transcribed, modified, or transmitted without the prior authorization of the rights holder.
A consumer having a dispute with a professional may contact AME Conso:
- or online (https://www.mediationconso-ame.com) by completing the dedicated form provided for this purpose, accompanied by the documents supporting the request.
- either by mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, accompanied by the documents supporting the request.
After contacting customer service and in the absence of a satisfactory response within one month, the customer may refer the matter to the Paris Mediation and Arbitration Center, whose contact details are provided below:
AME
11 place Dauphine 75001
PARIS
https://www.mediateurseuropeens.org
After contacting Customer Service and failing to receive a satisfactory response within 60 days, the Customer may refer the matter free of charge to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on their website: www.mtv.travel or by mail at: Médiation Tourisme et Voyage, BP 80303, 75823 Paris cedex 17.
Applicable general terms and conditions of sale
The general terms and conditions of sale applicable to the booking are determined based on the type of booking, the offer, and/or the rate selected by the Customer at the time of ordering.
Each rate or offer may be subject to specific conditions, particularly regarding payment, guarantees, cancellations, modifications, refunds, or no-shows.
The specific conditions applicable are brought to the Client's attention prior to the final confirmation of their booking. They supplement these general terms and conditions of sale, and in the event of a contradiction, the specific conditions attached to the rate or offer booked shall prevail.
Confirmation of a booking implies full and unreserved acceptance by the Client of the general terms and conditions of sale, as well as the specific conditions applicable to the selected booking.
Copyright
This entire site is subject to French and international legislation on copyright and intellectual property. The photographs, texts, slogans, drawings, images, and animated sequences, whether with or without sound,
as well as all works integrated into the site, are the property of SAS LES TERRASSES D’ILLKIRCH or third parties who have authorized SAS LES TERRASSES D’ILLKIRCH to use them. The logos, icons, and graphic bullets represented on the site are protected by copyright and by Articles L.511.1 and following of the Intellectual Property Code relating to the protection of registered designs.
All reproduction rights are reserved and strictly limited, including for downloadable documents and iconographic and photographic representations. The trademarks mentioned on this site are registered by the companies that own them. Any unauthorized use of all or part of these rights by third parties may lead to legal action.
Site Content
SAS LES TERRASSES D’ILLKIRCH declines all responsibility for any delays in updates, as well as for any interruption or temporary unavailability of the service. SAS LES TERRASSES D’ILLKIRCH reserves the right to correct the content of this site at any time without notice.
Reproductions of said site and the works reproduced therein on paper or electronic media are authorized provided they are strictly reserved for personal and private use.
This excludes any use for advertising and/or commercial purposes, and/or for information, and/or unless they comply with the provisions of Article L.122-5 of the Intellectual Property Code.
Any reproduction, representation, use, or modification, by any means and on any medium whatsoever, of all or part of the site, or of all or part of the various works that compose it, without prior authorization from the publication director is strictly prohibited, constitutes an act of infringement, and may lead to civil and/or criminal legal proceedings, as well as the payment of damages.
Access to the Site
Users of this site acknowledge that they have the necessary skills and resources to access and use this site.
SAS LES TERRASSES D’ILLKIRCH cannot be held liable for elements or events beyond its control related to the use of the site and their effects, nor for any hardware and/or software incompatibilities or any damage that may result to the user's technical environment, including their computers, software, network equipment, and any other hardware used to access or use the service and/or information.
Please be reminded that accessing or remaining in a computer system without authorization, hindering or disrupting its operation, or fraudulently introducing or modifying data within such a system constitutes a criminal offense subject to legal penalties.
Hyperlinks
The site authorizes the creation of a hyperlink to its content, provided that you:
- authorization from the site's publication director;
- not using "deep linking" techniques, meaning that pages from the SAS LES TERRASSES D’ILLKIRCH site must not be embedded within the
- pages of another site, but must be accessible by opening a dedicated window;
- mentioning the source, which must link directly to the relevant content via a hyperlink.
Any use for commercial or advertising purposes is prohibited, except as otherwise provided.
This authorization does not apply to websites that publish controversial, pornographic, or xenophobic information, or any content that could, to a significant extent, offend the sensibilities of the general public.
SAS LES TERRASSES D’ILLKIRCH accepts no responsibility for the content of websites linked to or from the SAS LES TERRASSES D’ILLKIRCH site, regardless of the type of link established.
SAS LES TERRASSES D’ILLKIRCH reserves the right to deny access to its establishment.
Rate Terms and Conditions
Cancellation or modification by the guest:
1. Guests are reminded that, in accordance with Article L. 221-28 of the French Consumer Code, they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code.
2. The terms and conditions of the booked rate specify the procedures for cancelling and/or modifying the reservation.
3. Prepaid reservations cannot be modified or cancelled. Deposits paid in advance are non-refundable. This will be specified in the rate's terms and conditions.
4. When the rate's terms and conditions allow:
- reservations can be cancelled directly on the Site or via Mobile Services through the "View or cancel your reservation" section;
- reservations can be modified by contacting the hotel directly; the phone number is provided in the reservation confirmation email.
5. If a guest cuts their stay short, the full agreed-upon price will be charged. For prepaid reservations, no refunds will be granted in such cases.
6. Unless otherwise expressly stated, guests must vacate their room by 11:00 AM on the final day of their reservation. Failure to do so will result in an additional night being charged.
7. All reservations are personal and may not be transferred to a third party under any circumstances, whether free of charge, for payment, or for commercial purposes.
For any complaints regarding a hotel reservation, our team is at your disposal.
To contact us:
Postal address: 187 route de Lyon 67400 Illkirch Graffenstaden
Email: contact@hotelalsace.com
HOUSE RULES
Hôtel d’Alsace – Les Terrasses d’Illkirch 187 route de Lyon – 67400 Illkirch-Graffenstaden
To ensure a pleasant and safe stay for all our guests, please observe the provisions of these house rules.
By accepting a reservation, the guest agrees to comply with these rules.
Check-in and check-out
The hotel is open 24/7, all year round.
Upon arrival, all guests must provide proof of identity and a valid payment guarantee in accordance with the booking terms. Failure to do so may result in the hotel refusing access to the room or cancelling the reservation.
In accordance with current regulations, guests of foreign nationality must complete and sign an individual police registration form.
Rooms are available from 3:00 PM and must be vacated by 11:00 AM on the day of departure.
Any departure after 11:00 AM without prior approval from the front desk may result in additional charges, up to the cost of a full night at the current public rate.
Early check-in and late check-out services are offered subject to availability and for an additional fee.
Any early departure, modification, or extension of stay is subject to the hotel's prior approval and availability.
Upon departure, the guest must pay all outstanding charges and return the room access keys or cards provided.
Room occupancy
Reservations are non-transferable and may not be assigned to a third party, whether free of charge or for a fee, without the prior consent of the hotel.
Only persons registered at the front desk are permitted to stay in the rooms. Any outside visitor must be declared to and authorized by the hotel in advance.
The guest is responsible for ensuring that any person they bring into the establishment or their room complies with these regulations.
The maximum capacity of each room must be strictly observed. Over-occupancy is prohibited.
Parties and gatherings are not permitted in the rooms.
Any luggage or personal effects left in a room after the checkout time, without an authorized extension of stay, may be removed and stored by the hotel.
When housekeeping service is requested, the guest must provide access to the room during the scheduled time slots.
Staff may refuse to clean a room if an animal is present, if a person is in the room, or if there are dangerous objects or conditions that pose a safety risk.
The hotel is not required to handle personal items that are particularly fragile or dangerous. Personal belongings must be arranged to allow reasonable access to areas requiring cleaning.
The hotel reserves the right to enter a room when necessary for reasons of safety, emergency, maintenance, or to prevent damage to persons or property.
Children and extra beds
Minors may only occupy a room alone if their legal guardian is staying at the establishment in a room on the same floor.
When a minor stays with an adult who is not their legal guardian, the hotel may require written authorization from the legal guardian.
The hotel reserves the right to request any document verifying a minor's age and, if necessary, authorization from their legal guardian.
Parents or accompanying adults are responsible for supervising minors under their care throughout the duration of their stay. Minors must remain under adult supervision when using hotel facilities that require it.
Children are not permitted to be left alone in rooms .
Baby cots are available free of charge upon request and subject to availability. They must be returned in good condition.
Room Access Keys
Keys, cards, or other access devices are personal and may not be given to third parties. Any loss, damage, or disappearance must be reported to the reception desk immediately. Replacement costs may be charged to the guest where applicable.
Access devices must be returned no later than the time of departure, if they are reusable.
Anyone not staying at the hotel must report to the reception desk and obtain prior authorization from the establishment before accessing areas reserved for guests. Visitors are not permitted to stay in a room without having been registered at the reception desk. The guest is responsible for ensuring that any persons they bring into the establishment comply with these regulations.
Deliveries and drop-offs for guests must be handled at the reception desk. External personnel providing these services are not permitted to access guest rooms without the express consent of the hotel.
Behavior and Dress Code
Every guest must behave respectfully toward staff, other guests, and anyone else present in the establishment. Any violent, threatening, abusive, harassing, or discriminatory behavior, or any conduct likely to compromise the safety or tranquility of the establishment, is prohibited.
Appropriate attire is required in common areas. Wearing shoes and clothing covering the upper and lower body is mandatory.
In accordance with applicable legislation, concealing one's face is prohibited in areas of the establishment open to the public, subject to exceptions provided by law.
Any serious or repeated breach of these regulations may result in measures necessary to preserve the safety and tranquility of the establishment, as well as, where applicable, a report to the competent authorities.
General prohibitions
Smoking and vaping
The hotel is entirely smoke-free and vape-free. Smoking or vaping is prohibited throughout the establishment, including in guest rooms, except in outdoor areas specifically designated for this purpose.
Any violation may result in charges for necessary cleaning, deodorizing, and restoration services.
Any tampering with, disabling, or damaging of smoke detectors and other safety devices is strictly prohibited. A fee of 350 euros will be charged for restoration to working order.
Consumption of outside food and beverages in common areas
Consuming food or beverages from outside the hotel is prohibited in common areas, unless prior authorization has been granted by the establishment. This prohibition does not apply to food for infants and young children, or to products required for medical reasons.
The sale or provision of alcoholic beverages to minors is prohibited. Proof of age may be required in accordance with applicable regulations.
Alcoholic beverages are served only during the hours authorized and posted at the bar.
The hotel reserves the right to refuse to serve alcoholic beverages to any person who is clearly intoxicated.
Cooking appliances and personal equipment
For safety reasons, the use of personal cooking or heating appliances, including hot plates, stoves, and gas-powered devices, as well as any food preparation outside of designated areas, is prohibited in guest rooms.
The use of candles, incense, or any device producing an open flame is also prohibited within the establishment.
Electric scooters and other motorized personal transport devices must be left in the areas designated by the hotel. Their presence, as well as the charging of these devices or their batteries, is prohibited in guest rooms and common areas, except in locations specifically equipped for this purpose.
Other prohibitions
- Bringing any illicit substance, dangerous object, weapon, or any item that could be considered a weapon into the establishment.
- Running, shouting, or using skates, rollerblades, scooters, bicycles, or any other similar means of transport within the hotel premises.
- Hanging or drying laundry from windows, or throwing or dropping any objects from them.
- Photographing, filming, or recording other guests or staff members without their prior and express consent.
- Entering private areas of the hotel or areas reserved for staff.
- Any commercial, professional, or service-related activity conducted in rooms or common areas is prohibited without prior authorization from management.
Underground garage and parking
The hotel provides guests with an outdoor parking lot and a private underground garage, accessible from Rue des Sœurs. Spaces are not assigned and are available only for the duration of the stay.
Access to the private garage is charged at €9 per day per space.
Parking is at the guest's own risk. The hotel declines all responsibility in the event of theft, loss, or damage to the vehicle or its contents.
Traffic, safety, and parking rules in effect within the parking area must be strictly observed. Any unauthorized or improperly parked vehicle may be towed at the owner's expense.
The use of electrical outlets or charging stations is subject to availability and is at the guest's own risk. The hotel cannot be held liable for any damage resulting from misuse, incompatibility, or electrical incidents beyond its control.
- Pets
- Dogs and cats are welcome at the establishment free of charge, provided they respect hygiene, safety, and noise regulations. They must be kept on a leash in common areas and be up to date with all health requirements.
Pets must not be left alone and unattended in rooms. Any damage or need for exceptional cleaning caused by a pet may be charged to the guest.
These provisions do not affect the rights applicable to guide dogs and assistance dogs, in accordance with current regulations.
- Liabilities and valuables
The hotel ensures the safety of its guests in accordance with current regulations. However, it cannot be held liable for damages resulting from the guest's own fault, negligence, or imprudence.
Individual safes are provided in Superior category rooms. Guests are responsible for their proper use and are advised to check their contents before departure.
Luggage and personal effects left in common areas remain under the owner's supervision.
In the event of theft, loss, or damage to personal belongings within the establishment, the hotel's liability is governed by Articles 1952 to 1954 of the Civil Code.
Booking and payment
Reservations can be made by phone, email, or through online booking platforms. Any confirmed reservation implies acceptance of the General Terms and Conditions of Sale, which are an integral part of the hotel contract.
In the event of a booking guaranteed by credit card and a no-show, the reservation will be considered a "no-show" starting at 6:30 AM the day after the scheduled arrival date. The fees specified in the applicable rate conditions, corresponding to at least the first night, may then be charged.
Any services consumed and remaining unpaid at the time of departure may be charged to the payment method provided by the guest, in accordance with the terms accepted at the time of booking or check-in. The hotel also reserves the right to perform a credit card pre-authorization as a guarantee.
The hotelier reserves the right to request periodic payments for long stays.
In the event of exceptional unavailability, force majeure, or technical issues preventing accommodation, the hotel may offer the guest lodging in an establishment of an equivalent category, with any transfer costs covered by the hotel.
Damage
Any damage, degradation, or deterioration caused in the rooms or common areas, whether intentional or accidental, may be charged to the guest.
It is strictly forbidden to flush any items down the toilet that could cause a blockage.
Repair, restoration, or replacement costs for the affected equipment will be charged to the person who made the booking.
Guests are required to immediately report any anomalies or damage discovered in the room upon arrival or during their stay to avoid subsequent disputes.
Noise Disturbances
To ensure the comfort of all guests, please maintain quiet throughout the establishment, especially between 10:00 PM and 8:00 AM. Guests are expected to avoid any behavior or noise that could disturb other occupants.
In the event of a serious disturbance, immediate action may be taken without the need for multiple prior warnings.
Any unjustified, intentional activation of safety equipment may result in liability for damages directly caused, once established.
Any disturbance that disrupts the tranquility of the establishment may result in the termination of your stay without compensation or refund, following an unheeded warning or in the event of a serious disturbance, subject to applicable legal provisions.
In accordance with Article R. 1336-5 of the Public Health Code, no noise should, by its duration, repetition, or intensity, disturb the peace of the neighborhood.
Safety
To ensure the safety of people and property, the premises are under video surveillance in accordance with the provisions of the Internal Security Code.
Guests are required to follow the fire safety instructions posted throughout the establishment and in guest rooms, as well as any directions provided by staff in the event of an incident or emergency.
Obstructing emergency exits or tampering with fire safety equipment is strictly prohibited. In the event of an emergency, do not use the elevators.
Any violent or threatening behavior, or any action that compromises the safety or physical integrity of guests or staff, may result in the involvement of law enforcement and, if necessary, the immediate termination of your stay.
Environmental Commitment – Green Key Label
Our hotel is committed to sustainable development, notably through our Green Key certification. Our guest amenities are selected based on eco-responsible criteria and should be used mindfully. Furthermore, the intentional and blatant waste of resources is prohibited.
Guests are invited to support our sustainability efforts and eco-friendly practices by limiting the frequency of towel and bed linen changes.
If a guest declines housekeeping service, they must inform the front desk.
Fraud
All guests are required to pay in full for all services consumed.
Any behavior constituting fraud may be subject to prosecution in accordance with Article 313-5 of the French Penal Code, which provides for a penalty of six months' imprisonment and a €7,500 fine.
In the event of an unpaid balance, the hotel may exercise any legally applicable right of retention, under the conditions provided for in Article 2286 of the French Civil Code.
Lost Property
Items left behind or found in the establishment are kept according to applicable procedures and timeframes.
Upon the guest's request, items can be returned or shipped, with shipping costs remaining the guest's responsibility. Guests may also expressly declare that they abandon such items.
Sanctions
These house rules apply to all guests and occupants of the establishment. Any stay implies acceptance of the General Terms and Conditions of Sale, these rules, and, where applicable, any specific conditions related to the booking.
Any breach of these rules may, depending on its nature and severity, result in the termination of the stay and the requirement to vacate the premises, without prejudice to the payment of services consumed and compensation for any damages caused.
The hotel reserves the right to refuse future bookings for legitimate reasons, in accordance with Article L. 121-11 of the French Consumer Code.
Guests are responsible for any damage or loss caused by themselves or by those for whom they are responsible during their stay.
