FAQ
Have a question about our hotel?
Find the answer below or contact us by phone or email.
Rooms are available from 3:00 PM and must be vacated by 11:00 AM on the day of departure. Early check-in or late check-out may be available subject to availability and for an additional fee. Please contact reception to check options for your stay.
Yes, luggage storage is available at the front desk both before check-in and after check-out.
Yes, the front desk is open 24 hours a day, 7 days a week.
Yes. If you are arriving after 9:00 PM, we recommend that you notify the front desk.
Yes, depending on the terms and conditions of your booking. Modification and cancellation policies vary based on the rate and offer selected at the time of booking.
Please check the terms and conditions stated on your booking confirmation. If you have any questions or need to make changes, our front desk team is here to help.
We accept Visa, Mastercard, Maestro, and American Express cards, as well as cash and paper Chèques-Vacances.
Payment is required upon arrival. You may also pay before your stay using a secure Voxpay payment link, which can be sent by reception upon request.
Yes. Our team can provide information on local tours and leisure activities. You can also check the "Blog" and "Activities" sections of our website.
Yes, we offer a laundry service for your clothes. Please contact the front desk for pricing and turnaround times.
We do not offer decoration services, but for an additional fee, we can provide products from La Belle Choc’ or a bottle of champagne. Please contact the front desk before your arrival.
The hotel has 71 rooms and 10 apartments, accommodating from 1 to 6 guests: Comfort, Family, Premium, Privilege, and Executive rooms, as well as duplex apartments with kitchenettes.
Rooms feature a private bathroom, a TV with international channels, a Nespresso machine, and free Wi-Fi.
The rooms are not equipped with a refrigerator. A refrigerator is only available in apartments with a kitchenette.
Premium, Privilege, and Executive rooms, as well as the apartments, are air-conditioned. Comfort and family rooms are equipped with fans.
Yes. Several rooms and apartments can accommodate 3 to 6 people. For larger families, multiple units may be required.
Yes, in all categories, subject to availability.
Yes, the property features three premium accessible rooms and three elevators.
Yes, pets are welcome for an additional fee.
No, all rooms are non-smoking.
Breakfast is served as an all-you-can-eat continental buffet.
From 6:30 a.m. to 9:30 a.m. on weekdays and from 7:00 a.m. to 10:00 a.m. on weekends and public holidays.
Breakfast is €14.90 per person. It is free for children up to 12 years old.
Yes. The Les Terrasses d’Illkirch restaurant welcomes you to a warm and friendly atmosphere, featuring seasonal, gourmet, and hearty cuisine, designed for the pleasure of sharing a great meal together.
The restaurant is open:
- Monday to Friday for lunch, from 12:00 PM to 2:00 PM
- Monday to Thursday for dinner, from 7:00 PM to 9:30 PM
It is closed on Friday evenings, Saturdays, and Sundays (unless otherwise requested).
There are many restaurants within walking distance of the hotel (less than 5 minutes away); our front desk team would be happy to provide recommendations.
A light menu is available from Monday to Friday, 6 p.m. to 9 p.m.
Yes, upon prior request. Menus can also be adapted for groups.
Yes, depending on the weather and availability.
Yes, the bar is open 7 days a week.
Yes. La Belle Choc’, a pastry shop and tea room, is located right inside the building.
La Belle Choc’ is open:
- Tuesday to Saturday, from 7:30 a.m. to 6:00 p.m.;
- Sunday, from 8:00 a.m. to 12:00 p.m., for takeaway only.
It is closed on Mondays.
Yes, there is a Super U shopping center right next to the hotel.
The hotel does not have a pool. It offers a wellness area with a sauna, steam room, and sensory shower, open daily from 5:30 PM to 9:00 PM and on Sunday mornings.
The fitness center is open 24/7 for hotel guests.
The city center is about 25 minutes away by tram line A. The Cours de l’Illiade stop is located right next to the hotel.
Yes, the hotel is located about 7 km from the station and is accessible by tram.
Yes, the hotel is located approximately 7 km from the airport.
Yes, for €9, subject to availability.
Yes, charging stations are available in both the indoor and outdoor parking areas.
Yes, a secure storage area is available in the underground parking garage.
Yes. Passenger drop-off is available in front of the hotel, and coach parking is located in the immediate vicinity (a 5-minute walk away).
Yes, Wi-Fi is free throughout the property.
Yes. We welcome tourist, corporate, association, and family groups, offering accommodation, catering, meeting facilities, and coach parking.
Yes. The hotel features six air-conditioned, flexible meeting rooms, all with natural daylight, including four with panoramic views.
Video projector, screen, flip chart, high-speed internet, and sound system with microphones available upon request.
Yes. We offer snacks, coffee breaks, cocktail receptions, farewell parties, and other events, with packages tailored to your group size and event format.
Yes. Our team can create a custom package for lunches, dinners, breaks, snacks, cocktail parties, and receptions.
Membership is free. You earn points during your stays at participating properties, which you can then redeem for various benefits and rewards, including up to 6 bottles of champagne, depending on your point balance.
